Trengo Reviews & Product Details

What I like about Trengo is that all messages come together in one inbox, keeping everything organized. Everything is immediately labeled, and you can easily see who has taken on which task. Review collected by and hosted on G2.com.

If you are not used to working with AI, it can sometimes be difficult and cause confusion. It takes a while before you understand it and everything makes sense. It is actually still a learning process. Review collected by and hosted on G2.com.

Since April, we’ve been working with Trengo on a pilot project to integrate a live chat feature into our website, and the experience has been very positive. The collaboration has been smooth and efficient from the start.

Our project lead, Charlotte, has been outstanding. She’s highly knowledgeable about Trengo, always available to answer our questions, and provides tailored advice that fits our business needs. Her proactive and solution-oriented approach has made a big difference. We truly appreciate her involvement and support throughout the pilot. Review collected by and hosted on G2.com.

So far, we haven’t encountered any major issues. However, as we continue exploring Trengo’s features, we’re curious to see more advanced functionalities and how they could further benefit our business. A bit more insight into long-term integration possibilities and scalability would be helpful as we consider next steps beyond the pilot phase. Review collected by and hosted on G2.com.

What I like most about using Trengo is that all customer communication comes together in one clear overview, allowing me to respond faster and never miss a message. Review collected by and hosted on G2.com.

What I liked less is that, for example with email, you can’t configure everything yourself and remain dependent on how Trengo displays it. Review collected by and hosted on G2.com.

How easy the platform is to use and get around. The Trengo team, who is always available and helpful. I would like to give a big thank you to Charlotte for helping our team to implement Trengo and for being very professional and available always. Review collected by and hosted on G2.com.

Nothing the report, we have been really used to get around Trengo. Review collected by and hosted on G2.com.

It facilitates the processes for our reception staff: time-consuming work is taken off their hands and many questions are already intercepted by the chatbot. Review collected by and hosted on G2.com.

Setting it up indeed takes some time, but that's mainly because I haven't completely mastered the system yet. Review collected by and hosted on G2.com.

It's very user-friendly and easy to set up especially with the help of our account manager Charlotte who has been with us, checkyeti, every step of the way. Review collected by and hosted on G2.com.

Currently, everything has been smooth sailing with Trengo. Review collected by and hosted on G2.com.

Trengo provides a technical bridge between the customer and our sales advisors. Previously, a customer could not directly reach a sales advisor, but thanks to Trengo, this is now possible. This effectively narrows the gap between customers and our sales team.

The AI routing is also excellent, as it allows you to assign everyone to specific teams. This ensures that most chats are directed to the right team straight away, eliminating any confusion!

Finally, I think the customer support is absolutely excellent. I have been assigned a contact person from Trengo, her name is Charlotte, and she’s fantastic! I can easily reach her throughout the week, and we have a weekly meeting to discuss any points we might want to adjust and to ask for feedback. The onboarding process is extremely well organized, so you don’t have to worry about a thing! Review collected by and hosted on G2.com.

We've only been live for three weeks, so at the moment we don't have any areas for improvement or issues to report! Review collected by and hosted on G2.com.

The entire onboarding experience was exceptional. The Trengo team provided outstanding support from the very beginning through to our go-live. A special mention goes to Charlotte, who was absolutely fantastic throughout, always available to answer questions and offer guidance. She ensured I had a thorough understanding of the system and personally walked me through all the key features. Her support was truly appreciated! Review collected by and hosted on G2.com.

Setting up the platform was more challenging given the scale of our business and the number of brands we operate under. Creating distinct, customer-facing profiles to support each brand proved complex and would require careful consideration to ensure consistency and clarity across the board. Review collected by and hosted on G2.com.

It is nice to receive all communication in one place. This way, everyone can see what is happening, we don't miss any important information, and we can help the visitors quickly. Additionally, I found the onboarding with Charlotte to be very pleasant. The meetings were efficient and regular, which made the implementation of Trengo proceed quickly. Finally, I want to add that the communication with Charlotte was always very smooth, clear, and honest. I am sorry that we have to say goodbye, but I have every confidence that her successor will help me just as well. Review collected by and hosted on G2.com.

What we are still missing is a connection between Trengo and our reservation system Roller, and with Aircall. This connection would make our work even easier and faster, because then we could immediately find and possibly modify bookings in the reservation system. Review collected by and hosted on G2.com.

The interface is very easy to navigate, even for team members with limited technical experience. Centralizing communication channels like chat and WhatsApp in one inbox has helped us respond to our customers faster and more efficiently.

Also, the onboarding process was great! We've had regular and efficient sessions that made implementation easier. Review collected by and hosted on G2.com.

We are unable to track chat interactions effectively within Google Analytics, which limits our ability to measure engagement and optimize customer service strategies. Review collected by and hosted on G2.com.